Manufacturing

Catch the defect before it leaves the floor.

Run line inspections, log non-conformances and close them out with a tamper-proof audit trail — paperless, offline, and audit-ready for ISO 9001.

Log in
01
Fewer escapes
A failed check raises the issue on the spot and a hold point stops the job — problems are contained on the line, not discovered by the customer.
02
NCRs that close themselves out
Raise, issue, verify against the photo, and close in one place. Workflow rules chase the overdue ones so nothing stalls in someone’s inbox.
03
Audit-ready by default
Every inspection and NCR carries a timestamped, tamper-evident record — your ISO 9001 surveillance becomes an export, not a fire drill.
Quality inspections

Run the check on every shift, not just on paper.

Build a reusable inspection checklist once and run it at every station, batch and shift. Pass/fail with a tap, capture the fault with a photo, and mark the checks that are hold points — a fail raises the issue for you, linked to the check that caught it.

QA · todayLIVE
07:00Shift A — start-up check
08:30Station 4 · hold point failed
09:15NCR-0418 raised + photo
11:40Rework verified · check re-passed
14:00Shift quality report emailed
  • Reusable line inspection checklists
    Build the check once and run it on every shift, batch and station. Pass/fail with a tap, no clipboards.
  • Photo evidence on the floor
    Capture the fault with a photo against the station, and dictate the description instead of typing it in gloves — even on a tablet with no signal in the plant.
  • Hold points that stop the line
    Mark any check as a hold point and the job waits on it. Nothing moves on because someone was in a hurry.
  • Attributable sign-off
    Sign-off is a status only the right role can set, stamped with who set it and when. The line can never sign off its own rework.
  • A fail raises the issue for you
    Tick fail and the issue already exists, linked to the check that caught it — and it flips back to pass when that issue closes.
  • Exports the customer will accept
    Fifteen reports across PDF, Excel and CSV, filtered to the station, batch window or status you need.
  • Pre-starts for the plant on the floor
    Forklifts, compressors and EWPs sit in the plant register with their service dates, their operators’ tickets and a daily pre-start. A No notifies the managers before the shift leans on it.
Non-conformance

Every NCR, from the floor to close-out.

Anyone on the floor can raise a non-conformance with a photo and description. It is issued to a named person with a due date, disputed openly if they disagree, and closed only by someone allowed to close it — with the rework photo attached. If your question is how to run that digitally across a whole plant, we answered it step by step: how do you track non-conformities digitally in a factory?

NCR · this weekLIVE
MonNCR-0411 · weld porosity
TueIssued to Fab Shop
WedIn dispute · fixture wear
ThuRework photo attached
FriNCR closed · signed off
  • One-tap non-conformance capture
    Anyone on the floor can raise an NCR with a photo and description. No waiting for the quality office.
  • A lifecycle, not a status field
    Open, assigned, pending, fixed, completed, ready to inspect, closed — and each move is gated on the role allowed to make it.
  • Assign and auto-chase
    Route the NCR to the right person and let workflow rules chase overdue actions automatically.
  • Disagreement on the record
    A supplier or line lead who disputes a call says so in the record. The dispute is a state, not an argument in someone’s inbox.
  • Tamper-evident audit trail
    Every status change is logged and attributed — defensible for ISO 9001 audits and customer claims.
  • Scope containment fast
    Filter by station, location, type, priority, date range or who it is issued to, and see the match count before you export.
How a non-conformance flows
01
Operator flags it
A fault is caught on the line and logged in one tap — photo, station and description — without leaving the floor.
02
QA takes it on
The non-conformance lands with full context. Quality issues it to the right person with a due date, and the line knows where it stands.
03
Closed with proof
Rework is verified against the photo, the NCR closes with a named sign-off, and the audit trail is ready for your next ISO surveillance.
ISO 9001, on the record

What the surveillance auditor asks for, and where it is

Clause 8.7 wants documented information on every nonconforming output; clause 10.2 wants evidence of the nonconformity, the action, and the result. Most NCR software answers that with a form. IssuesId answers it with the record the floor already kept, so nothing is written twice and the audit is an export rather than a fortnight. Six things they ask for, and the line on the record that answers each.

8.7.2 a
A description of the nonconformity
The capture: photo with its own capture time, the station off the location tree, the dictated description, the classification from your own list.
8.7.2 b
The actions taken
The status trail, in order: issued to whom and when, marked corrected with proof photos, the work order if rework was booked as one, every step against a name.
8.7.2 c
Any concession obtained
A use-as-is decision is written on the record by the manager who made it, as a note or as the closing response, which can come from a saved template so every concession is worded the same way. The closure is attributed to their role. It is not a separate field; we would rather say so than let you assume one.
8.7.2 d
The authority that decided
Role-gated transitions. The operator cannot close, the fitter cannot verify their own rework, and the sign-off carries the role and the time of whoever set it.
10.2.2 a
The nature of the nonconformity and subsequent actions
Type and classification separate a process fault from a customer return or a supplier issue; reports group by both, so the nature and the actions read as one line per record.
10.2.2 b
The results of corrective action
The verification photo beside the original, the verifier’s name and time, and the record’s state at close. Recurrences are raised as new records that reference the first.
NCR software

Non-conformances with an owner, a reviewer and a trail

A non-conformance is caught at the station, issued to an owner, corrected, verified and closed, on the register described above. Type and Classification mark the ones your quality plan says need management review, so the review list is a filter rather than a second system. The operator who found it cannot close it, the fitter cannot verify their own rework, and a disputed record waits for a supervisor to decide, with the decision kept on the trail.

The closing response can come from a saved template, so every concession is worded the same way, and every step carries a name, a role and a time that exports as the evidence an ISO 9001 auditor asks for. For the step-by-step across a whole plant, see how do you track non-conformities digitally in a factory? If the log is still a spreadsheet, start from the free NCR template.

Asked by quality managers

Questions plants ask first

How do you track a non-conformance on the line?
As a record on one register. It is captured at the station with a photo, or raised automatically when a hold point on a line check is answered No. It carries a type and a classification from your own list so a customer return is not counted with a process fault, is issued to one owner with a due date, is marked corrected only with a photo of the correction, and is verified and closed by someone who did not do the work. The full trail exports for the audit.
How do shift inspections work?
From reusable yes/no checklist templates held at organisation level. Run one per station, cell or shift, mark the checks that must not be waved through as hold points, and every No raises a linked item on the register. When that item closes, the question flips back to Yes on its own. One page lists every running checklist across every plant, with an answered-of-total count and a marker on any open hold point.
Do line operators need a licence each?
No. IssuesId is priced per active site with all users included, so every operator, fitter and shift lead can have it on their phone. External maintenance contractors do not need an account at all: they open their items from an email link, attach a photo of the correction, and cannot close their own work.
What does the ISO 9001 auditor get?
Exports from the register with every transition, photo and note on them, filtered to the period or the line the auditor asks about and with a match count shown before you generate. Work instructions live in the document register with every revision kept, and a distribution records who was sent which revision and whether they acknowledged it.
Does the plant get looked after in the same place?
Yes. The plant register holds forklifts, trucks, EWPs and whatever else you add, with a service interval and log, insurance and its expiry, licensed operators linked to their tickets, and a daily pre-start per category. Managers are reminded in the app before a service or insurance falls due and told when a pre-start fails.
Also built for
Builders →Practical completion, the handover pack, and the month-eleven DLP call answered from the record.Real estate agencies →Tenants raise a maintenance request with a photo; it routes to the trade and closes with proof.Property managers →Maintenance and defects across a residential portfolio, with an audit-logged record for every owner.Strata & owners corporations →The common-property defect register: by unit and level, dated photos, and the trail the inspector reads.Facilities management →Reactive faults and condition walks in commercial buildings, logged by room and closed on evidence.Logistics & warehousing →Pre-trip, asset and facility inspections with photo proof of condition at the dock.Data centres →Install checks with hold points and the commissioning punch list, filed by hall and room.
Built for the floor

Ready to make quality a tap, not a clipboard?

Inspections, non-conformances and corrective actions in one place — offline-capable, audit-logged, and ready for your next ISO surveillance. No extra seats for line operators. The work instruction a check runs against lives in the document register, every revision kept, and each document shows who was sent which revision and whether they acknowledged it. The forklifts get their pre-starts from the plant register. Workflow rules route each one automatically, the report catalogue covers what an auditor asks for, and if a warehouse sits next to the line, the same loop works there too. For chasing what a line check raised across several plants, read how do you track overdue inspection items across a large site?

IssuesId