About

From DefectID to IssuesID.

IssuesID is the next generation of DefectID — the same capture-assign-track-close workflow, rebuilt for construction, property, manufacturing and logistics.

Est. 2023 · Melbourne, Australia
Our story

IssuesID is built by the team behind DefectID, defect management software for construction. IssuesID is its successor — a faster, more powerful platform with AI-assisted capture, reusable inspection checklists, work orders and signed PDF handover packs.

The problem it solves isn’t unique to construction. Anywhere work has to be verified — a leaking apartment, a guard missing from a production line, a bent racking upright — someone has to capture the issue, assign it, chase it and prove it was fixed. Too often that job lives in spreadsheets, notebooks and photo threads.

IssuesID is built for that job: construction sites, property portfolios, factory floors and warehouses — for inspectors, builders, trades, property and project managers, and clients.

What we believe.

Accountable
Every defect has a name, a timestamp, and a trail. No exceptions.
Offline-first
Signal drops on site. Tools that fail offline shouldn't.
Simple enough
If a sub-contractor needs training to use it, we've failed.

How we build it.

Offline-first, no app store
IssuesId is a progressive web app: it installs from the browser, captures with no signal, and syncs when the connection returns. No app store, no device management.
Hosted in Australia
Data is hosted in Australia by default, with tamper-evident audit trails and ISO-aligned security practices.
Priced by site, not by seat
Every inspector, contractor and client can be on the record at no extra seat cost — pricing follows active sites, so inviting someone is never a billing decision.
Records that hold up
Defect records are evidence. Every action is timestamped, records lock after sign-off, and handover packs export as signed PDFs.
See it the way your field team will.
Walk the full workflow in the product tour, or book a demo with the team.